Scheduling Cases & Timelines
We make it a priority to deliver quality appliances on time for your patients' appointments. To make this possible, we need:
- A 7-business-day lead time
- All of your information (scans, Rx, etc.)
Case Scheduling Details
Ordont has a 7-business-day turnaround time.
-
- Day 1: when we receive all of your items/files required to fabricate your requested appliance
-
- Day 7: when you can expect the case to arrive at your office
It's that simple!
Holiday Case Scheduling
When deciding when to schedule a patient's appliance delivery appointment around a holiday, it's crucial to remember that holidays aren't considered business days, and you shouldn't include them in your 7-day turnaround time calculation.
Return Shipping
Our standard delivery time is 7 business days from the day we receive your case.
We’ll consolidate your completed cases whenever possible to reduce the total return shipping charges.
All appliances are returned and tracked via FedEx.
Rush Cases
If you need an appliance fabricated and delivered to your office in fewer than 7 business days, an $85 expedited manufacturing and shipping fee will be applied.