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Submitting a Stone Model / Impression Case

Complete & Review Stone Model / Impression

Make sure to consider why you're taking an impression before beginning each time.

  • Taking a moment to do this will help make sure you capture accurate and relevant anatomy.
  • For example, if you're taking an impression on a patient to send to Ordont for the fabrication of an upper fixed retainer, you'll want to make sure also to take an impression of the lower arch so the patient's occlusion can be evaluated during fabrication.

Evaluate each impression before releasing your patient.

  • Once you've taken the impressions, a quick evaluation before releasing the patient will help ensure the success of the requested appliance.
  • While some types of distortions can be difficult to identify before the impression is poured in stone material, others can be relatively obvious.
  • If there are any distortions detected that may be detrimental to the fabrication of the appliance, please contact our customer support department.
  • We're happy to review photos of these stone model distortions and discuss a plan of action with you.

Complete Rx

Click here to download the Ordont Rx.

Package Models or Impressions

Use the instructions below to properly package your items based on what you're sending to us.

Standard Alginate Impressions

  1. Disinfect the impressions, wrap each impression in a wet paper towel, and place in a sealable plastic bag. Add 2 tablespoons of water to each plastic bag containing an impression.
  2. Identify the impressions by writing the patient and doctor's names on the outside of the bag using a permanent marker.
  3. Place the bag in a separate, sealable bag before sending it to the lab.
    • This double-bagging process ensures the alginate material maintains its maximum accuracy.
  4. Disinfect all other items and place them in a separate plastic bag.
    • Identify the items by writing the patient and doctor's names on the plastic bag with a permanent marker.
    • Do not include the Rx sheet with impressions or other disinfected items in the bag.
  5. Fold the Rx sheet and place it in the shipping box.
Submit a Stone Model Impression Ordont

Algimax® / Kromopan® 100 Impressions:

  1. Disinfect the impressions and place them in a plastic bag.
  2. Identify the impressions by writing the patient and doctor's names on the outside of the bag using a permanent marker.
  3. Disinfect all other items and place them in a separate plastic bag.
    • Identify the items by writing the patient and doctor's names on the plastic bag with a permanent marker.
    • Do not include the Rx sheet with impressions or other disinfected items in the bag.
  4. Fold the Rx sheet and place it in the shipping box.

Plaster / Stone Models

  1. Disinfect the models.
  2. Identify models by writing the patient and doctor names on the bottom of each model with a permanent marker.
  3. Wrap each model in bubble wrap to prevent damage during shipping.
    • Make sure all surfaces of the model are protected by at least 2 layers of bubble wrap.
    • Secure bubble wrap around models using a rubber band. Please DO NOT wrap models together.
  4. Disinfect all other items and place in a separate plastic bag.
    • Identify the items by writing the patient and doctor's names on the plastic bag with a permanent marker.
    • Do not include the Rx sheet with impressions or other disinfected items in the bag.
  5. Fold the Rx sheet and place in the shipping box.

Note: We recommend using a hospital-grade disinfectant such as CaviCide™.

Ship Package

Prepaid USPS Mailing Labels

We supply postage-paid U.S. Postal Service mailing labels for our customers' convenience. Simply print as many of these mailing labels as you may need and affix the label securely to the box so it does not come off during transit.

Other Carriers

We know that some of our customers have existing accounts with other mail carriers.

If you would prefer to use another carrier, feel free to do so; however, please make sure to use our street address (below) rather than the address on our prepaid mailing label:

Ordont
4905 Hammond Industrial Drive
Cumming, GA
30041

Please note that we are no longer able to accept cases to the Fenton, MO address.

More Info

Communication

If, at any point during this process, we decide that we need additional clarification or information about a case, we will use the information on the prescription sheet to contact you for review. This is why it is very important that the contact number and email address provided on the Rx are accurate.

Cases on Hold & Case Status Information

If we're unable to get our questions or concerns resolved from our initial contact with your office, your case will be placed "on hold."

We will make additional attempts to contact you about your cases, including daily emails listing any of your cases that are on hold. If you'd like to change the address that these emails go to, please contact our customer service department!